Some common queries and their answers:
Q: I expect / I receive very few enqueries per day. Can I outsource to you??
A: Sure you can outsource to us. Our charges & plans are suitable for a small business which may not have a large volume but still wants to outsource in order to focus on core objective of business growth. We charge per month of agent duty time, irrespective of number of hours dedicated by our agents.
Q: Your charges are attractive. What next? How should we start?
A: Just mail us on firstname.lastname@example.org
And we get back to you within 24 hours.
In case you are planning to outsource backoffice or helpdesk support then we will start the training process which takes about 7-12 days. Within 2 weeks we will start managing your backoffice operations and start answering your customer’s e-mails / chat requests LIVE.
In case you are looking for marketing services then we need some more information from your side, once you forward it to us we start working over your website.
Q: During free time, will the agents do some other work for us?
A: We agree that you are paying for the agent and their time, but as we are offering you unique services hence you have to pay as per agreed terms only. Yet you can assign some other work to operators, but if you like to hire specialized services in that case best is to consult our project managers so that they can prepare a custom package which suits your need and requirement.
Q: Is there a minimum contract period?
A: No, no minimum contract period, you can terminate the contract anytime with a notice of at least 30 days in advance. So that we are able to use our resources somewhere else.
Q: What are your payment terms?
A: All payments are required in advance. If we are not getting payment in advance, in that case we can suspend services and assign our resources on some other project. In exceptional cases we nay continue working otherwise we suspend the services until receipt of payment.
You can wire us payment to our bank account in USA, UK & India. Other payment options includes payment through credit card or Paypal.
Q: What is the training process? How are your agents trained?
A: If you don’t have training material need not worry. Just send us details and our project supervisors work over it and train other team members.
Your support is needed in starting to understand the whole process, once all this is done we start working over project within 2 weeks.