Frequently Asked Questions
Some common queries and their answers:
Q: I like to start but in starting volume of work is log, few hours a day. Do you have any solutions?
A: Yes, we have a solution you can hire a virtual employee for as low as 2 hours a day, test the waters and once you are satisfied or work flow increases then you can increase number of operators as per your need and requirement.
Q: I expect / I receive very few en queries per day. Can I outsource to you??
A: Sure you can outsource to us. Our charges & plans are suitable for a small business which may not have a large volume but still wants to outsource in order to focus on core objective of business growth. We charge per month of agent duty time, irrespective of number of hours dedicated by our agents.
Q: Your charges are attractive. What next? How should we start?
A: Just email us on firstname.lastname@example.org
And we get back to you within 8 working hours.
In case you are planning to outsource backoffice or helpdesk support then we will start the training process depending upon task complexity. Within a weeks time we will start managing your operations and start answering your customer’s e-mails / chat requests LIVE.
In case you are looking for marketing services then we need some more information from your side, once you forward it to us we start working over your website.
Q: During free time, will the agents do some other work for us?
A: We agree that you are paying for the agent and their time, but as we are offering you unique services hence you have to pay as per agreed terms only. Yet you can assign some other work to operators, but if you like to hire specialized services in that case best is to consult our project managers so that they can prepare a custom package which suits your need and requirement.
Q: Is there a minimum contract period?
A: No, no minimum contract period, you can terminate the contract anytime with a notice of at least 30 days in advance. So that we are able to use our resources somewhere else.
Q: What are your payment terms?
A: All payments are required in advance. If we are not getting payment in advance, in that case we can suspend services and assign our resources on some other project. In exceptional cases we nay continue working otherwise we suspend the services until receipt of payment.
You can wire us payment to our bank account in USA, UK & India. Other payment options includes payment through credit card or Paypal. All prices listed over website are exclusive prices, you have to bear transaction costs if any. (In case of Paypal 4-5% of total amount)
Q: What is the training process? How are your agents trained?
A: If you don’t have training material need not worry. Just send us details and our project supervisors work over it and train other team members.
Your support is needed in starting to understand the whole process, once all this is done we start working over project within few days.
Hire Dedicated Virtual Employees & Virtual Back Office
You can hire your virtual staff and virtual back office from us at affordable rates, new team of IT professionals is ready to handle work pressure. We have an expertise team and provide you any type of IT support services at unbeatable price. Visit dedicated hiring if you like to hire in between 1-5 virtual employees. visit virtual back office if you like to start your own virtual back office (5+ virtual employees or operators).